Dock for Customer Onboarding Deep Dive

  • What to include (and what to leave out) in your onboarding template
  • How to structure tasks, timelines, and guides to keep things moving
  • Creative ways to drive engagement—without bugging your customers
  • How to use analytics to track progress and spot red flags early

Featuring

Madison Kochenderfer

Madison leads Customer Success at Dock. She previously spent 5 years scaling a CX team at Lattice during hypergrowth.

Madison Kochenderfer leads onboarding at Dock, so not only is she using Dock to onboard customers, she also spends her days helping customers set up their own onboarding workspaces.

In this live session, she’ll walk you through how she builds client onboarding workspaces that actually get used—and what she's learned from our most successful customers.

She’ll cover:

  • What to include (and what to leave out) in your onboarding template
  • How to structure tasks, timelines, and integrations to keep things moving
  • Creative ways to drive engagement—without bugging your customers
  • How to use analytics to track progress and spot red flags early

This isn’t a product demo—it’s real advice from someone who’s deep in the weeds with Dock every day.

Client-facing workspaces
that customers love

Start for free