Customer Success

Sales Enablement Customer Success Marketing

Newsletter Customer Stories Dock Updates

AI for Customer Success: 7 tools that actually deliver value

AI for Customer Success: 7 tools that actually deliver value

AI for customer success is transforming CS teams beyond chatbots and note-taking. Learn how AI enhances onboarding, automates tasks, and drives retention.

Latest videos

Building CS Enablement from Scratch at Boomi with Fiona Simpson

How Military.com Used CS to 5X Their Book of Business

How Notion Manages Multiple Use Cases in Onboarding

How Loom Gamifies Customer Success

Latest videos

Scaling Sales Teams in the Age of AI with Dini Mehta

The Secret to Great Brand Creative

How to Turn Developers into Brand Evangelists

Inside Productboard's PLG Motion

Articles

How Fiona Simpson Built CS Enablement from Scratch at a $500M Company

How Merge built a seamless Sales-to-CS handoff with Dock

Top 9 Revenue Enablement Software Compared (2026)

What is AI Revenue Enablement? The complete guide

How Monica Perez built Notion’s CS function from scratch

Customer Adoption Best Practices: What top CS teams do differently

7-Step Client Onboarding Process: Workflow & Template

Best Client Onboarding Software: 31 tools for GTM teams

What Rachel Provan learned scaling 3 customer success teams

SaaS Customer Onboarding Guide: Best Practices & Templates

How BrightHire sped up sales and onboarding with Dock

Customer Lifecycle Management: A Guide for Revenue Teams

8 must-haves for your customer success plan [+ templates]

SaaS Onboarding Software: 16 tools for onboarding clients

The Complete Client Onboarding Checklist (+Free Template)

Best Client Portal Software: 12 Best Tools Compared

26 Must-Read B2B Newsletters You'll Actually Want in Your Inbox

Phased Implementation: A Better Way to Onboard SaaS Clients

AI for Customer Success: 7 tools that actually deliver value

AI for Customer Onboarding: 6 real ways teams are using it

Presales Enablement Guide: Must-have tools, tactics & assets

What is GTM Enablement? A guide for revenue leaders

Quarterly Business Reviews: QBR Tips, Template & Agenda

Onboard Customers Faster: 6 ways to speed up client onboarding

How to Automate Client Onboarding: 6 automation tips for CS

Executive Business Reviews: EBR tips, agenda & template

Client Stakeholder Management: How to create alignment

High-Touch Customer Onboarding Guide: 7 tips for scaling

Customer Success Operations Playbook: Tips & tools for CS Ops

What is Revenue Enablement? The new key to B2B growth

How Robin sped up customer implementations with Dock

The Perfect Client Onboarding Questionnaire (examples & tools)

The Blueprint for a Winning Customer Success Kickoff Call

How to Calculate Renewal Rates: 7 metrics you should know

Best Presales Software: 7 tools every presales team needs

White-Glove Client Onboarding Guide: 5 ways to scale your process

SaaS Change Management: A guide for CS teams (+ examples)

Enterprise Customer Onboarding: A guide for scale-ups

How to identify churn risk (and save at-risk customers)

Presales Best Practices: Tips & tools for the presales process

How Two Front's founder achieved 30% MoM growth with Dock

The Land & Expand Sales Strategy: Close now, win later

What to include in a client onboarding form (+free template)

6 ways to speed up value realization for your customers

How to nail the Sales-to-Customer-Success handoff

How Assistantly saves 5 hours of customer follow-up with Dock

Customer Success Team Structures: 3 org chart examples

Sales & Customer Success Alignment: A collaboration guide

Asynchronous Customer Onboarding: A guide for CS leaders

Our 17 favorite customer success podcasts (and episodes!)

Churn Analysis: How to calculate, identify & reduce churn

Scaled Customer Success: The new high-growth approach

How to introduce Dock to your customers

How Assignar reduced onboarding overwhelm with Dock

Customer Expansion: How to win more expansion revenue

Customer Onboarding Metrics: 14 metrics, KPIs & benchmarks

Customer Success Enablement: Tips, tools & strategies

Customer Collaboration Guide: Tips for smooth B2B relationships

Customer Success Software: 6 tools for your tech stack

Customer Success Metrics: 22 goals & KPIs for CS teams

How Loom saves 2 hours onboarding each customer with Dock

Customer Enablement Guide: 7 tips for CS teams

What is net revenue retention (NRR)? A Guide for SaaS Startups

The New B2B Customer Journey: How to support all 6 stages

Client Dashboards: Tips, tools & examples for CS teams

Time to Value Guide: 11 proven strategies to shorten TTV

Customer Renewals Guide: 5 ways to improve renewal rates

It's Time for Revenue Enablement

How to Use Slack Connect with Customers: 6 Expert Tips

Why Shaan Puri Thinks Dock Is a Genius Idea

Revenue Operations Guide: The case for a centralized RevOps team

SaaS Implementation Guide: 6 steps to slash software churn

Client Management Guide: 6 tips for happier clients

Load more articles

GRow & TEll Episodes

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

Customer Experience Teams: Gillian Heltai on building Lattice's CX program

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

Selling to Developers: Hector Hernandez on scaling LaunchDarkly & Teleport

Customer Success Programs at Iterable & AutogenAI with Eloise Salisbury

The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more

Customer Success Leadership with Rachel Provan

Customer Success at Notion: Monica Perez on product-led CS

Building CS Enablement from Scratch at Boomi with Fiona Simpson

Load more episodes

GRow & TEll Episodes

Scaling Sales Teams in the Age of AI with Dini Mehta

Uber for Business's Global Enablement Strategy

How Gong uses Gong for Sales Enablement with Stacey Justice

Inside Dock's Sales Evolution: How we 10X'd our ACV in 3 years

Dock's Content Marketing Strategy: 5 years of lessons for start-ups

Building CS Enablement from Scratch at Boomi with Fiona Simpson

Vanta's GTM Enablement Playbook: Morgan Kassel on the Value of Value Selling

Sales Content Management: Why Reps Ignore Your Content

Rippling's Specialized Enablement Model with Jonas Master

AI in Sales Enablement: Where to Start (And What to Skip)

5 Enablement Questions with Sheevaun Thatcher from Demandbase

Sales Enablement for AI Products: Justin Driesse on Legora, Writer, and Slack

AI-Powered Enablement for Vertical SaaS with Handle's Ryan Vanshur

Dock's Product Launch Playbook

Building Dock: How we became a revenue enablement platform

Early-Stage Enablement: Before your first enablement hire

Enablement at Scale vs. From Scratch: Trafford Judd on LinkedIn, Slack, and IntenseEye

Customer Success at Notion: Monica Perez on product-led CS

The RevOps Evangelist: Don Otvos on Yammer, SalesLoft, LeanData & Chili Piper

Intern to VP at BuzzFeed: Melissa Rosenthal on leading creative at BuzzFeed & ClickUp

MarTech Sales: Catie Ivey on leading sales at Marketo, Demandbase, Pendo, and Walnut

Customer Success Leadership with Rachel Provan

The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more

Sales at Zoom: Chris Michelmore's journey from SDR to senior sales leader

Skills-Based Sales Training: Matt Green on co-founding Sales Assembly

Startup Content Marketing: How Animalz scaled to 130 employees with Devin Bramhall

Customer Success Programs at Iterable & AutogenAI with Eloise Salisbury

Product Launches at PlayStation, Rippling & Ignition with Derek Osgood

RevOps Masterclass: Jen Igartua on building Go Nimbly

How ShipBob became an ecommerce giant with CMO Casey Armstrong

From Founding AE to VP: Conor Dragomanovich's rise at Productboard

Out of Home Advertising: Chris Gadek on leading growth at AdQuick

Sales Enablement at Algolia & Sigma Computing with Lish Barber

How Yelp Built a $750m Sales Engine with Pete Hancock

Leading Revenue at Shopify & Owner: Kyle Norton on selling to SMBs

Selling to Developers: Hector Hernandez on scaling LaunchDarkly & Teleport

Sprinklr's First AE: Jason Fishkind's 10-year sales journey at Sprinklr

Zenefits' Aggressive Growth: Robby Allen on growing a 250-rep sales team

How Chris Orlob grew Gong to $200M (after they crushed his startup)

From AE to CEO: Todd Busler's sales journey from Heap to Champify

Scaling Marketing: How Nico Dato grew Podium from $1m to $100m

Self-Serve Growth: Marie Gassée on leading growth at Box & Confluent

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

Bootstrapping & Messaging: Peep Laja on growing CXL & Wynter

Founding Sales: Peter Kazanjy on selling as Co-Founder at Atrium

Community-Led Growth: Camille Ricketts on marketing at Notion

Customer Experience Teams: Gillian Heltai on building Lattice's CX program

Brand Campaigns: Maya Spivak's marketing campaigns at Wealthfront & Segment

Selling to Engineers: Ben Solari on leading sales at DataRobot & Jellyfish

Turning Data into Product-Led Gold: Alexa Grabell's founder story at Pocus

From First Hire to IPO: Bryan Rutcofsky on scaling sales to $100M at Yext

Talkin' Sales in a Pickup Truck: How Ben Braverman grew Flexport to a $2B run rate

Outcome-Based Selling: How Rich Liu scaled sales at Facebook, Mulesoft, and TripActions

Tales from a first GTM hire: Tushar Makhija's journey at Helpshift, Airbase & TeamOhana

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

Product-Led Hypergrowth: Pete Prowitt’s sales journey at Intercom and Loom

Customer-Centric Marketing: François Dufour's path to $1B at LinkedIn

Crawling Upmarket: How Dini Mehta grew sales to $100M at Lattice

Load more episodes

Highlights

Loom's Aha Moment for Sales Teams

Is It Time To Hire A Customer Success Team?

How AI is Changing Customer Success

Renewals & Expansion: How to drive growth as a CSM

Why Small Customers are the Hardest Customers

How Notion Balances PLG and Enterprise Sales

How Customer Success Should Partner with Sales

How Lattice segments its customers

Who Should Be Your First CS Hire?

AI for Customer Success

What is the future of customer success?

The Secret to Loom's Customer Success

How to Make Customer Success More Proactive

Why Customer Success teams should meet customers in person

How Military.com Used CS to 5X Their Book of Business

Why All Scaling Companies Need a Fixer

How to hire early-stage customer success teams

What "Customer-Centricity" Means Today

Relationship management for Customer Success managers

The Key to Creating Product Excitement in CS

Inside the Customer Success Meetup

From First CS Hire to Head of CS at Notion

How to Win More Customer Renewals

Why Live Training Isn't the Best Way to Onboard Clients

Delegation & Leadership: What's the difference between a VP and a Manager?

The Difference Between SMB and PLG

How to Improve Customer Health Scores

The Biggest Challenge for Service Companies

How Notion Manages Infinite Use Cases

Why Facilitation is an Essential Skill for Every CSM

How Notion Built its CS Program From Scratch

How Notion Manages Multiple Use Cases in Onboarding

How to Make Your Product Sticky

Notion's Onboarding Success Metrics

Customer Success for Non-Technical Customers

Notion's Product-Led Growth Strategy

The First Job for Customer Success

Loom's 3 Mantras for Customer Success

How to Run Customer Implementations

How Notion Manages AE and CS Relationships

Customer-Centricity: What is Buyer 3.0?

Should you separate professional services from customer success teams?

How UpKeep segments customer tiers

Inside Loom's Redesigned Onboarding Process

Marketing & Customer Success Alignment

#1 Loom Tip from Loom's Onboarding Lead

How Lattice segments its Customer Success teams

How to Retain Top CS Talent at Startups

Why Live Customer Onboarding Training Can Fail

Loom's "Aha" Moment for Customers

How Loom Gamifies Customer Success

How Loom Manages Onboarding and Customer Success

Why CSMs Need to Do More Than "Touch Base"

How Notion Measures Onboarding with a Report Card

Why CSMs are Key to Multithreading

How to Lead a Customer Success Team

How Delegation Changes from Manager to VP

Should you have separate Onboarding and Customer Success teams?

How to Overcome Imposter Syndrome in Tech

Inside Notion's Customer Enablement Strategy

How to Reverse Churn

Should Customer Success Join Sales Calls?

How to Leverage Customer Health Scores

Why Onboarding has to Deliver Value Quickly

GitHub's Secret to Enterprise CS

The 3 Personas of Customer Implementation

Selling to non-tech-savvy customers

How to Gamify CS to Drive Renewals

Why Smaller Customers Require More From CS

How Notion Maximizes Renewals with Customer Success

How Loom Designs Human-Centered CS Teams

How Notion Drives Renewals

GitHub's Key CS Indicators

How to Sell to a Non-Tech Savvy Buyer

How Customer Success Teams Can Close Sales

How GitHub Won More Renewals by Not Checking In

What to Consider For Your First CSM

The 2 Major Shifts Happening in Customer Success

The Best Way for CS to Work with Sales and Marketing

How to Upsell Existing SaaS Clients

Load more clips

Highlights

How to Partner with Bigger Brands

Why startups should keep an open mind about ICP

How to use Interactive Demos for Sales

Why Directors Need to Refocus on Productivity

How to Launch a Product

Why You Need to Test Your Sales Champions Early

How to Convince Your Executives to Buy a Billboard

Why Sales Assembly Pivoted to Skill-Based Sales Training

What makes a good sales kickoff?

The One Trait Every Sales Rep Needs

How to Make Enablement Proactive Instead of Reactive

Why LinkedIn's Talent Connect Conference Worked

How BuzzFeed Pioneered Branded Content

How GitHub Won More Renewals by Not Checking In

Why You Need to Find Prospects That Align With Your Views

Why Every RevOps Team Should have a Roadmap

Loom's 3 Mantras for Customer Success

The Advice Every Growth Leader Needs to Hear

Should you start a product community? Advice from Notion's Camille Ricketts

How to Choose the Right CRM

Loom's Aha Moment for Sales Teams

What to Consider For Your First CSM

Why leaders should invest in an executive coach

How to Find Your Sales Leadership Style

The Difference Between SMB and PLG

How Notion Balances PLG and Enterprise Sales

Moving from Product Sales to Solution Sales at LaunchDarkly

How to break into tech sales without experience

Why Your Ad Placements Should Be Dictating Your Creative

How to Turn Your Network Into a Career

Why Smaller Customers Require More From CS

The Biggest Mistake of Early Sales Teams

Moving Upmarket: How Sales and Marketing Changes

How LaunchDarkly Sold to Developers

The Secret to AgentSync's Enterprise Sales Cycle

How to Build a Good Relationship Between Marketing and Sales

How to Foster Safety in a Sales Team Culture

How Walnut Balances Inbound & Outbound

The Secret to a Successful Product Launch

Moving Fast and Breaking Things at Facebook

Why Segment invested big in user conferences

How to Manage the Relationship Between Marketing & Sales

How to Leverage Technical BDRs for Developer Upsells

Can TikTok drive enterprise sales?

How AdQuick Digitized the Billboard Ad Process

Why Lead Scoring Doesn't Work

How to Run an Viral Billboard Campaign

The Secret to Great Brand Creative

The Role of Sales in Product-Led Growth

Why the in-person dynamic matters for sales

How to Make Your Product Sticky

Why You Can't Just Make Content Go Viral

How Notion Maximizes Renewals with Customer Success

How Animalz Managed Rapid Agency Growth

How to convert community members into customers

How to Sell to the Product Persona

How to Lead an Early Startup Team

The Secret to Loom's Customer Success

The Playbook to Product-Led Growth

The First Step to Becoming a CRO

How Lattice segments its customers

The Biggest Pitfalls Going From Sales Rep to Sales Leader

Why Yext Kept Their Sales Pit Layout

How Productboard Found an In with Product Teams

What is RevOps?

How to Build a Good Relationship Between Marketing and Sales

How to Sell to the Mid Market

How to Compete with DIY Solutions

LinkedIn's Early Marketing Challenges

How Yext Found Product-Market Fit

How to Identify a PQL

Can you sell a product before you build it?

Why All Ecommerce Businesses Need to Be on TikTok

How to Effectively Coach a Sales Rep

Why Onboarding has to Deliver Value Quickly

How Flexport Moved Upmarket

Should startups host events?

Why Moving Upmarket Requires a Bit of Delusion

How to Test Billboard Messaging

Atrium's Community-Led Growth Strategy

Selling to Multiple SMB Verticals at Yext

Not All Website Traffic Is Good Traffic

Why Live Training Isn't the Best Way to Onboard Clients

How Loom Manages Onboarding and Customer Success

How to Leverage Customer Health Scores

How Notion Measures Onboarding with a Report Card

How Sales Managers can Motivate Sales Reps

Why CSMs are Key to Multithreading

#1 Loom Tip from Loom's Onboarding Lead

Is AI the Future of the Legal Industry?

How to Earn Trust as a Sales Leader

Inside Yelp's Massive Sales Training Program

What is Sales vs. Solutions Consulting?

How to Run Customer Implementations

The Moment We Knew Yelp Was a Winner

How to Win a Competitive Deal

Why Kyle Norton Went From Startups to Shopify

The Secret to a Successful Sales Training Program

How to transition out of founder-led sales

Inside Yelp's Early Sales Program

Load more clips

Enablement that
sellers and buyers love