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Customer Stories Dock Updates

Asynchronous Customer Onboarding: A guide for CS leaders

Asynchronous Customer Onboarding: A guide for CS leaders

Asynchronous customer onboarding is building a successful onboarding strategy & scaling it effectively. Read Dock's guide & see if it could work for you.

Latest Grow & Tell

Sales Enablement at Algolia & Sigma Computing with Lish Barber

Should you separate professional services from customer success teams?

The Secret to Loom's Customer Success

Renewals & Expansion: How to drive growth as a CSM

Articles

How Two Front's founder achieved 30% MoM growth with Dock

The complete customer onboarding checklist (+free template)

5 ways to speed up value realization for your customers

How to nail the Sales-to-Customer-Success handoff

How Assistantly saves 5 hours of customer follow-up with Dock

Customer Success Team Structures: 3 org chart examples

Sales & Customer Success Alignment: A collaboration guide

Asynchronous Customer Onboarding: A guide for CS leaders

Our 17 favorite customer success podcasts (and episodes!)

Churn Analysis: How to calculate, identify & reduce churn

How to introduce your customers to Dock

Scaled Customer Success: The new high-growth approach to CS

How Assignar reduced onboarding overwhelm with Dock

Customer Expansion: How to win more expansion revenue

Customer Onboarding Metrics: 14 Metrics, KPIs, and Benchmarks

Customer Success Enablement: Tips, tools & strategies

Customer Collaboration Guide: Tips for smooth B2B relationships

Customer Success Software: 6 tools for your tech stack

Customer Success Metrics: 22 goals & KPIs for CS teams

How Loom saves 2 hours onboarding each customer with Dock

8 must-haves for your customer success plan [+ templates]

Customer Enablement: How to help customers help themselves

What is net revenue retention (NRR)? A Guide for SaaS Startups

The New B2B Customer Journey: How to support all 6 stages

Client Dashboards: Tips, tools & examples for CS teams

Customer Renewals Guide: 5 ways to improve renewal rates

Time to Value Guide: 11 proven strategies to shorten TTV

It's Time for Revenue Enablement

The Sales POC Playbook: How to run a sales pilot

Client Portal Software: 5 types of portals to know

Customer Onboarding Software Guide: 24 tools to consider

How to Use Slack Connect with Customers: 6 Expert Tips

Why Shaan Puri Thinks Dock Is a Genius Idea

Customer Onboarding Guide: High-touch vs. low-touch

Revenue Operations Guide: The case for a centralized RevOps team

Quarterly Business Reviews (QBRs): A Quick-Fire Guide

SaaS Implementation Guide: 6 steps to slash software churn

Client Management: Your Guide to Happier Clients

What to include in a client onboarding form (+free template)

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GRow & TEll Episodes

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

Relationship management for Customer Success managers

How Loom Gamifies Customer Success

How Loom Designs Human-Centered CS Teams

Inside Loom's Redesigned Onboarding Process

How to Improve Customer Health Scores

Should you separate professional services from customer success teams?

How to Retain Top Talent at Startups

Sales Enablement at Algolia & Sigma Computing with Lish Barber

How to hire early-stage customer success teams

The Secret to Loom's Customer Success

Marketing & Customer Success Alignment

Why Customer Success teams should meet customers in person

How Loom Manages Onboarding and Customer Success

Delegation & Leadership: What's the difference between a VP and a Manager?

How to Gamify CS to Drive Renewals

AI for Customer Success

#1 Loom Tip from Loom's Onboarding Lead

Loom's Aha Moment for Sales Teams

Customer Success for Non-Technical Customers

Should you have separate Onboarding and Customer Success teams?

Loom's "Aha" Moment for Customers

Why Facilitation is an Essential Skill for Every CSM

Loom's 3 Mantras for Customer Success

How Lattice segments its Customer Success teams

How Customer Success Teams Can Close Sales

What is the future of customer success?

How Delegation Changes from Manager to VP

Customer Experience Teams: Gillian Heltai on building Lattice's CX program

How Lattice segments its customers

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

Selling to Developers: Hector Hernandez on scaling LaunchDarkly & Teleport

How UpKeep segments customer tiers

Renewals & Expansion: How to drive growth as a CSM

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Templates

Client Project Management Template

Client Portal Template

Joint Customer Success Plan

Software Implementation Template

Client Management Template

Customer Onboarding Template

Quarterly Business Review Template

Implementation Plan Template

Client-facing workspaces
that customers love