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What is the future of customer success?

Gillian Heltai, Chief Customer Officer at Lattice, on her thoughts about AI and it's role in the future of Customer Success.

November 22, 2023

Full Episode

Customer Experience Teams: Gillian Heltai on building Lattice's CX program

September 11, 2023

Related Clips

Marketing & Customer Success Alignment

How Lattice segments its customers

AI for Customer Success

Relationship management for Customer Success managers

How to Improve Customer Health Scores

Should you have separate Onboarding and Customer Success teams?

How Lattice segments its Customer Success teams

Why Customer Success teams should meet customers in person

Transcript

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Copyright © 2024 Dock Labs, Inc.All rights reserved.
Grow & Tell
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Episodes

What is the future of customer success?

November 22, 2023

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Episode Summary

Gillian Heltai, Chief Customer Officer at Lattice, on her thoughts about AI and it's role in the future of Customer Success.

Related Clips

Marketing & Customer Success Alignment

How Lattice segments its customers

AI for Customer Success

Relationship management for Customer Success managers

What is the future of customer success?

How to Improve Customer Health Scores

Should you have separate Onboarding and Customer Success teams?

How Lattice segments its Customer Success teams

Links and References

Transcript

Never miss an episode.
Subscribe now.

Thanks for subscribing! We'll email you when we publish an episode.
Oops! Something went wrong while submitting the form.
Copyright © 2023 Dock Labs, Inc.All rights reserved.