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The Secret to Loom's Customer Success

Loom's customer success is grounded in a north star metric unique to each client.Brittany Soinski, Onboarding Lead, discusses how she uses this metric to guide her entire CS program around each client.

March 16, 2024

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

Related Clips

#1 Loom Tip from Loom's Onboarding Lead

How Loom Manages Onboarding and Customer Success

How to Gamify CS to Drive Renewals

Inside Loom's Redesigned Onboarding Process

Why Facilitation is an Essential Skill for Every CSM

Loom's Aha Moment for Sales Teams

How Loom Designs Human-Centered CS Teams

Loom's 3 Mantras for Customer Success

How Loom Gamifies Customer Success

Loom's "Aha" Moment for Customers

Transcript

Copyright © 2024 Dock Labs, Inc.All rights reserved.

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The Secret to Loom's Customer Success

March 16, 2024

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Episode Summary

Loom's customer success is grounded in a north star metric unique to each client.Brittany Soinski, Onboarding Lead, discusses how she uses this metric to guide her entire CS program around each client.

Related Clips

#1 Loom Tip from Loom's Onboarding Lead

The Secret to Loom's Customer Success

How Loom Manages Onboarding and Customer Success

How to Gamify CS to Drive Renewals

Inside Loom's Redesigned Onboarding Process

Why Facilitation is an Essential Skill for Every CSM

Loom's Aha Moment for Sales Teams

How Loom Designs Human-Centered CS Teams

Links and References

Transcript

Copyright © 2023 Dock Labs, Inc.All rights reserved.