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Delegation & Leadership: What's the difference between a VP and a Manager?

Joseph Schmitt, VP of Customer Success at UpKeep, discusses how his leadership style evolved when he transitioned from a manager to a VP.

October 27, 2023

Full Episode

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

October 9, 2023

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top CS Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

Renewals & Expansion: How to drive growth as a CSM

How to Sell to a Non-Tech Savvy Buyer

How to hire early-stage customer success teams

Transcript

Copyright © 2024 Dock Labs, Inc.All rights reserved.

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Delegation & Leadership: What's the difference between a VP and a Manager?

October 27, 2023

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Episode Summary

Joseph Schmitt, VP of Customer Success at UpKeep, discusses how his leadership style evolved when he transitioned from a manager to a VP.

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top CS Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

Renewals & Expansion: How to drive growth as a CSM

Links and References

Transcript

Copyright © 2023 Dock Labs, Inc.All rights reserved.