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Should you separate professional services from customer success teams?

Joseph Schmitt, VP of Customer Success at UpKeep, on why he decided to separate professional services and customer success into different teams.

October 25, 2023

Full Episode

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

October 9, 2023

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top Talent at Startups

Selling to non-tech-savvy customers

Renewals & Expansion: How to drive growth as a CSM

How to Sell to a Non-Tech Savvy Buyer

How to hire early-stage customer success teams

Delegation & Leadership: What's the difference between a VP and a Manager?

Transcript

Copyright © 2024 Dock Labs, Inc.All rights reserved.

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Should you separate professional services from customer success teams?

October 25, 2023

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Episode Summary

Joseph Schmitt, VP of Customer Success at UpKeep, on why he decided to separate professional services and customer success into different teams.

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

Renewals & Expansion: How to drive growth as a CSM

Links and References

Transcript

Copyright © 2023 Dock Labs, Inc.All rights reserved.