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Renewals & Expansion: How to drive growth as a CSM

Can customer success teams help drive growth? Joseph Schmitt, VP of CS at UpKeep, discusses retention and expansion as a CSM.

October 30, 2023

Full Episode

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

October 9, 2023

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top CS Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

How to Sell to a Non-Tech Savvy Buyer

How to hire early-stage customer success teams

Delegation & Leadership: What's the difference between a VP and a Manager?

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Copyright © 2024 Dock Labs, Inc.All rights reserved.
Grow & Tell
/
Episodes

Renewals & Expansion: How to drive growth as a CSM

October 30, 2023

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Episode Summary

Can customer success teams help drive growth? Joseph Schmitt, VP of CS at UpKeep, discusses retention and expansion as a CSM.

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top CS Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

Renewals & Expansion: How to drive growth as a CSM

Links and References

Transcript

Never miss an episode.
Subscribe now.

Thanks for subscribing! We'll email you when we publish an episode.
Oops! Something went wrong while submitting the form.
Copyright © 2023 Dock Labs, Inc.All rights reserved.