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Renewals & Expansion: How to drive growth as a CSM

Can customer success teams help drive growth? Joseph Schmitt, VP of CS at UpKeep, discusses retention and expansion as a CSM.

October 30, 2023

Full Episode

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

October 9, 2023

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top CS Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

How to Sell to a Non-Tech Savvy Buyer

How to hire early-stage customer success teams

Delegation & Leadership: What's the difference between a VP and a Manager?

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Copyright © 2024 Dock Labs, Inc.All rights reserved.
Grow & Tell
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Episodes

Renewals & Expansion: How to drive growth as a CSM

October 30, 2023

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Episode Summary

Can customer success teams help drive growth? Joseph Schmitt, VP of CS at UpKeep, discusses retention and expansion as a CSM.

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top CS Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

Renewals & Expansion: How to drive growth as a CSM

Links and References

Transcript

Never miss an episode.
Subscribe now.

Copyright © 2023 Dock Labs, Inc.All rights reserved.